Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and repair slow-moving garage doors the same day you call. Our rapid response team is available 24/7, and we stock common parts on our service vehicles. For complex issues, we'll provide a timeline during our initial assessment. Most slow movement issues are resolved within 1-2 hours once our technician arrives.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors: 1) Worn or dry rollers and hinges needing lubrication, 2) Misaligned or dirty tracks, 3) Weak or worn springs losing tension, 4) Issues with the opener motor or settings, 5) Cold weather affecting lubricants, 6) Damaged cables or pulleys. Our technicians will perform a full diagnostic to identify the exact cause.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through trusted partners with competitive rates. Many customers qualify for 0% interest plans for 12-18 months. Contact us for a free quote, and we'll discuss payment options that work for your budget.

Question 4

What's included in your 3-year warranty?

Accepted Answer

Our comprehensive 3-year warranty covers all parts and labor on the work we perform. If anything we installed or repaired fails within 3 years, we'll fix it at no additional cost. This includes springs, cables, openers, and installation work. We stand behind our craftsmanship 100%.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance for optimal performance and safety. Regular service includes lubrication, spring tension adjustment, safety testing, and inspection of all components. This preventive care extends your door's lifespan and catches small issues before they become costly repairs.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our factory-trained technicians service all major garage door brands including LiftMaster, Chamberlain, Genie, Craftsman, Amarr, Clopay, Wayne Dalton, and more. We also work on custom and specialty doors. Whatever brand you have, we have the expertise to repair or maintain it.

Question 7

What should I do if my garage door won't open?

Accepted Answer

First, check if the opener has power and the remote batteries are fresh. Try the wall button to rule out remote issues. If the door still won't open, don't force it - this could cause damage or injury. Call our 24/7 emergency line, and we'll dispatch a technician to safely diagnose and resolve the issue.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. They undergo rigorous background checks and continuous training on the latest garage door technology and safety protocols. You can trust that our team will treat your home with respect and professionalism.

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